Kiwi Kiwi Account Deletion Policy
Last updated: October 2, 2026
1. How to delete an account
Use Delete account in the app or the web account-deletion page. The web path lets you verify control through a supported sign-in provider without reinstalling the app. If you cannot use either path, contact support@kiwikiwi.dating.
We verify account control before carrying out an account-specific deletion. Do not send passwords, sign-in codes, or secret provider credentials by email. Signing out, uninstalling the app, hiding a profile from Search, or turning notifications off does not delete an account.
2. Final confirmation and permanence
The deletion flow explains account consequences before the final destructive confirmation. You may leave the flow before that final action. Once the final deletion action has been successfully accepted, there is no user-facing grace period or undo, and the account proceeds through permanent deletion.
A pending or interrupted operation can require a status check or technical retry. Those recovery steps establish or complete the operation; they are not a way to restore a deleted account. Do not assume that an error or lost connection means the deletion did not begin.
3. Effects on the account
Deletion ends normal access to the existing account and removes the profile from ordinary member-facing discovery. It ends the account’s active dating interactions under the existing token and match rules, removes or anonymizes identifying account/profile information, and removes associated authentication, contact, device-registration, and media data through the deletion lifecycle.
Your profile, photos, saves, private notes, Block Contacts list, Photo Verification, preferences, and ordinary account access are affected. You cannot restore the old account history by signing in again or creating another account. Technical deletion from provider systems, cached copies, and backups can take longer than ending ordinary account access, subject to applicable deadlines.
4. Photos, face data, and optional permissions
Account deletion withdraws the account’s ongoing optional processing permissions. Reusable Photo Verification face data is removed from active use and deleted/deindexed through the biometric/provider cleanup path. It is not intentionally kept for a further goodwill, fraud-analysis, or duplicate-account-detection period. See the Verification and Face Processing Notice.
Optional Apple refund-information sharing is switched off; a deleted account is not authorized for a later optional send or retry. Information already provided to Apple cannot be recalled merely by changing the permission or deleting the account.
Removing one profile photo is different from deleting the whole account. Photo removal stops its current profile display and its use in current verification. Some removed media or report evidence may still be retained for a specific lawful purpose. This does not authorize retaining reusable biometric data beyond the separate face-data rules.
5. Tokens, purchases, and interactions
Deletion is not a refund request. It can end access to unused tokens and other digital items. Apple/Google purchase records, token accounting, and applicable refunds or legal remedies are handled under the Token Purchase Terms.
Pending sent/received interactions and active matches are settled or closed under their applicable rules. Deletion does not undo the fact that a prior in-app match consumed tokens, promise a refund for every closed match, or erase another person’s separate rights.
6. Other members’ records
Other members should no longer see the deleted person’s identifying profile information on ordinary unavailable-profile surfaces. They may retain permitted history or see an unavailable-account label rather than the profile’s name, age, and media.
A message, report, moderation record, or private note may also involve another member. We assess deletion and access rights under applicable law, including the other person’s privacy and rights. The fact that another person wrote a note or report is not, by itself, a blanket exemption from your statutory rights. We do not expose another person’s private notes or report identity through ordinary product features.
7. Limited information that may remain
We retain information after account deletion only for a specific lawful purpose and for no longer than that purpose or law permits. Relevant categories can include purchase/accounting and refund records; minimal legal-consent evidence; records needed to establish compliance or defend legal claims; security, reporting, and enforcement evidence; and temporary records needed to complete deletion reliably.
On account deletion, we delete ordinary Contact Us submissions, including Something with the app, Feedback & ideas, Something else, and Purchases & tokens messages. Purchases & tokens messages are ordinary operational Support and are not retained as financial records or linked to a purchase record.
We retain minimized Freeze and Ban appeals for their applicable enforcement purposes. We keep the original message, submission time, category and historical author link to the limited record of the deleted account, together with the relevant Freeze or Ban action. Unrelated references are not retained, and platform, app version and build information are removed. The author link is not reassigned to a later account. These records remain personal information, and the message itself may identify you.
Payment verification, delivery, token accounting and refund records remain subject to the existing purchase/accounting retention rules, separately from ordinary Support messages.
Deletion does not resolve an outstanding Freeze, including one with no appeal. We retain its minimized enforcement decision and any appeal under restricted access, linked to the original deleted-account record, for the applicable investigation, correction and lawful retention purposes. A later Ban determination or release can be recorded without restoring the deleted account, profile, media, relationships or token inventory. Releasing a retained Ban removes only that decision’s future-account restriction; other eligibility rules still apply. Original authorship is never reassigned to a later account.
There is no fixed automatic expiry for these retained enforcement appeals. They remain subject to the purpose-based retention limits and applicable rights described in the Privacy Policy. If a linked enforcement action is deleted under its existing authorized retention rules, its linked Support record is also deleted. This does not create or change a deletion schedule for enforcement decisions.
A limited non-biometric ban-enforcement record may remain while an effective ban must be enforced, potentially for the duration of a permanent ban, subject to applicable law and necessity. That does not mean all content or identifying information remains indefinitely. Banning and deletion are separate actions, and a retained ban record does not authorize retaining a reusable face template.
Required preservation orders and statutory reporting obligations may require specific records to remain under restricted access. A general reference to safety, fraud, business needs, or backups is not unlimited permission to retain all data. Special biometric and consumer-health-data restrictions prevail where applicable, including the Consumer Health Data Privacy Policy.
8. Backups and deletion completion
Residual backup copies are handled under the applicable retention and deletion requirements and are not used to restore ordinary access or resume withdrawn processing. Provider cleanup and technical retries continue until their required tasks are complete; deletion is not reported as complete merely because a database reference was removed while a required provider copy remains.
Minimal non-biometric records may document the request, consent withdrawal, processing steps, and completion. They are retained only as necessary for deletion, security, legal, or compliance purposes.
9. Help and privacy requests
A ban or lost app access does not remove your right to submit an applicable privacy request or request account deletion. Contact support@kiwikiwi.dating. For access, correction, portability, or appeals of privacy-request decisions, see Privacy Rights and Data Requests.