Kiwi Kiwi Terms of Service

Last updated: September 29, 2026

1. About these Terms

These Terms govern the Kiwi Kiwi app and related services provided by Kiwi Kiwi LLC, an Arizona limited liability company (“Kiwi Kiwi,” “we,” “us,” or “our”). When we present an action that clearly states you are agreeing to these Terms, choosing that action signifies your agreement to the version presented to you.

The Community Guidelines and Token Purchase Terms also govern the conduct and purchases they address. Our Privacy Policy and related privacy notices explain how we process information. Agreeing to these Terms does not, by itself, grant a separate consent required for sensitive profile information, Photo Verification, or optional Apple refund-information sharing.

Nothing in these Terms excludes rights or remedies that applicable law does not allow us to exclude. Where a mandatory consumer protection conflicts with these Terms, that protection controls.

2. Contact

For account support, privacy requests, or questions about these Terms, email support@kiwikiwi.dating. For general or business inquiries, email contact@kiwikiwi.dating. You may also use Contact support in the app. Email remains available when you cannot use the app. Kiwi Kiwi is not an emergency service.

3. Eligibility

You may use Kiwi Kiwi only if you are at least 18 years old, can enter a binding agreement, and use the service for your own lawful personal dating purposes. Your account and profile information must be accurate, including your date of birth.

You are not eligible if you are currently required to register as a sex offender, are legally prohibited from using the service, or have been banned from Kiwi Kiwi and have not been expressly permitted to return. Do not create or use an account for a minor. These eligibility rules do not mean we have screened or verified every member’s eligibility.

4. Accounts and security

Sign-in uses supported identity providers, such as Google or Apple. Phone verification is a separate account-integrity step, not a phone-based sign-in method. Protect your provider account, device, and Kiwi Kiwi session. Do not share, sell, rent, transfer, or operate someone else’s Kiwi Kiwi account.

Do not create multiple accounts to evade limits, blocks, reports, bans, purchase rules, or other safeguards. Notify support if you suspect unauthorized account access. You remain responsible for your own misuse of the service; this does not excuse failures for which Kiwi Kiwi is responsible under applicable law.

Some information is necessary to operate your dating profile and mutual discovery preferences. We explain required information and any required consent when it is requested. Optional profile details and Photo Verification remain optional. Refusing an optional permission does not by itself make you ineligible for the core service.

5. What Kiwi Kiwi provides

Kiwi Kiwi provides search, browsing, saved profiles, token-based expressions of interest, mutual in-app matching, and communication between matches. You choose whom to consider and interact with. We do not promise that a particular person will appear, respond, accept, continue a conversation, meet you, or form a relationship.

Tokens provide the in-app functionality described in the Token Purchase Terms. A mutual match is an in-app event, not a promise of a date, an introduction to a verified legal identity, or a successful relationship. We do not offer recurring paid subscriptions or paid visibility boosts in this version of the service.

6. Screening and verification limits

KIWI KIWI DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENINGS ON ITS MEMBERS. We do not routinely screen every member against sex-offender registries. Members may provide inaccurate information, misrepresent themselves, be inactive, or use the service for purposes that violate our rules. We do not guarantee every profile’s authenticity, eligibility, intentions, responsiveness, availability, or safety.

Phone verification does not establish legal identity, age, criminal history, or dating intentions. Optional Photo Verification checks liveness and whether current profile photos satisfy our comparison criteria. It does not establish legal identity, government-ID status, age, background, relationship status, or trustworthiness. See the Verification and Face Processing Notice.

Use your judgment and the Safety Center. These limitations do not permit Kiwi Kiwi to misrepresent its service or avoid duties imposed by law.

7. Member responsibilities

Use the service lawfully, respectfully, and honestly. Keep required account information accurate, respect others’ boundaries and privacy, use safety tools honestly, and install updates when necessary for compatibility or security.

Do not harass, threaten, stalk, discriminate, exploit, impersonate, scam, extort, or deceive others. Do not send unsolicited sexual content or distribute another person’s intimate images without consent. Child sexual abuse material, child exploitation, grooming, and sexual content involving minors are prohibited. Commercial solicitation, compensated dating, unauthorized advertising, and requests for money or investments are prohibited as described in the Community Guidelines.

Do not scrape member information, bypass access controls, abuse reports or payments, manipulate tokens, evade enforcement, or use unauthorized automation. Do not use member content to train, test, or develop AI models or datasets without authorization and any independently required rights and permissions.

8. Content rules

You are responsible for content you submit, including profile text, photos, messages, reports, notes, and support communications. Submit only content you have the right to use. Do not disclose another person’s private information unlawfully or violate intellectual-property, privacy, or other rights.

Public profile content must remain non-explicit under the Community Guidelines. Lawful, consensual intimate communications between matched adults remain subject to those Guidelines, reporting and moderation, and applicable law. Matching with someone is not consent to receive sexual content. Private chat is not exempt from safety rules.

9. Rights in your content

You retain the ownership rights you have in your content. You grant Kiwi Kiwi a nonexclusive, royalty-free license to host, store, reproduce, transmit, display, and technically adapt your content as reasonably necessary to provide, secure, moderate, maintain, develop, and improve the service. This includes delivering messages, displaying profiles according to service rules and settings, making resized media, and handling reports and permitted retained evidence.

We may use appropriate service providers, AI, machine learning, and automated tools for these Kiwi Kiwi purposes, subject to the Privacy Policy, applicable law, and any separately required consent. This license is not permission for unrelated third-party exploitation, unrestricted general-purpose model training, or a use of sensitive information outside its permitted processing scope.

Identifiable member content will not be used in external advertising or public promotional materials without additional permission. Removal or account deletion ends ordinary member-facing use as described in the Account Deletion Policy; limited rights remain only as needed for lawful retention, other members’ legitimate records, technical deletion, or applicable legal obligations. This provision does not authorize indefinite retention of reusable biometric data.

10. Reports, moderation, and enforcement

Reports are information that may support safety, moderation, abuse detection, and enforcement. We may use automated systems, AI, service providers, human review, or combinations of these methods. A report does not establish that an allegation is true. An automated outcome can also be mistaken.

Subject to applicable law and platform requirements, submitting an ordinary report does not guarantee an individual investigation, human review, a particular response time, enforcement, or a particular result. We may prioritize reports by risk and other relevant circumstances. This does not limit required takedown, reporting, preservation, consumer-rights, or other mandatory processes.

We may remove content, restrict visibility or features, suspend or terminate accounts, preserve permitted evidence, or make legally required reports. We may temporarily restrict an account or access to content while assessing suspected misuse, safety, security, legal, or service-integrity concerns. A temporary restriction is not necessarily a final finding of wrongdoing. It is distinct from a permanent ban and does not, by itself, qualify an interaction for permanent-ban replacement credits. We may consider relevant off-platform conduct. You may use an available restricted-account appeal action or contact support to request reconsideration. Submitting an appeal or support request does not guarantee an individual response, human review, reconsideration, reversal or restoration, except where applicable law requires otherwise. A frozen account remains restricted until an authorized release; it does not expire automatically. The in-app appeal route allows one submission for each Freeze or Ban decision. A later distinct decision has a separate appeal. A Ban supersedes an unresolved Freeze; removing the Ban does not revive that Freeze. Legally required privacy appeals and other mandatory review processes remain separate.

We protect reporting and enforcement information and may limit explanations to protect privacy, safety, security, legal privilege, or an investigation, subject to legally required disclosures. For nonconsensual intimate-image removal, use the specific process in the Community Guidelines. It is separate from ordinary discretionary moderation.

Pause and required participation details

After completing onboarding, you can pause your account in Settings for as long as you choose. Unpause deliberately when you want to return. Pause, Freeze and missing required participation details prevent normal dating use and new token purchases. Pause and missing details still permit your own token balance and history; a frozen or banned account retains the narrower Support purchase picker. Support, public legal documents, sign-out, applicable privacy requests and account deletion remain available.

An established profile missing required participation details shows Action Required and offers repair of those details. One usable owned main profile photo and the required profile details are necessary; optional profile details and Photo Verification are not participation requirements. Support assists with birthdate correction and requests involving required consent. Required consent is distinct from Terms agreement and cannot be inferred from a historical acceptance.

Pause, Freeze and missing participation details preserve existing offers, matches, capacity and token inventory. Other members see a generic unavailable account and may retain permitted historical chat or use available exit and safety actions. They cannot start a new positive interaction with that account. A sender may revoke a still-locked offer immediately when its recipient is unavailable for dating; an incognito setting alone does not provide that exception. The original unlock time keeps running.

Releasing a restriction removes only that restriction. Other restrictions and required details still apply. Unban does not recreate settled interactions or reverse another member’s replacement credit. Any discretionary goodwill is separate. Unban after deletion allows future eligible account creation; it does not restore the deleted account or its value.

11. Blocks and other interaction controls

Rejecting a received token, revoking a sent token, unmatching, reporting, and blocking have different effects. Known-user reports generally also block the reported account. Those blocks may be durable and do not create a right to demand that another member interact with you or remove a block.

Block Contacts is a separate Search-only avoidance feature for selected personal contacts. It does not establish that someone has an account and does not automatically remove existing matches, chats, tokens, or saves. See the Block Contacts Privacy Notice.

12. Privacy and optional permissions

Our Privacy Policy describes the categories of data we process, the purposes, recipients, retention, and available rights. Specific consent for Photo Verification, optional sensitive profile details, and Apple refund-information sharing is separate from general Terms acceptance. Granting one permission does not grant the others.

You can manage optional permissions through the controls described in their notices. Withdrawing a permission can end the feature that needs it, but does not eliminate rights to obtain support, exercise privacy rights, or request account deletion.

13. Location

Location supports geographic discovery, visibility criteria, and approximate distance labels. It is not a real-time tracking or emergency-location service. Approximate information may be delayed, unavailable, or inaccurate; a location label does not guarantee where a member is. See the Location Privacy Notice.

14. Tokens, purchases, and limited replacement credits

Purchases are consumable in-app token purchases through Apple or Google. They are subject to the displayed price and quantity, the Token Purchase Terms, app-store terms, and applicable law. Tokens are not currency or redeemable for cash outside any refund rights that apply by law or app-store policy.

Correct delivery and accounting of purchased tokens are distinct from the outcome of a member interaction. A disappointing interaction or an allegation that another member is fake does not, by itself, create a contractual entitlement to a refund or replacement. This does not restrict a remedy for an actual purchase-delivery error, unlawful conduct by Kiwi Kiwi, or another nonwaivable right.

Qualifying enforcement actions may result in a limited non-purchase replacement credit under the applicable program rules. Those rules determine eligibility and prevent duplicate compensation. A credit is not a guarantee of member authenticity, a cash refund, or a promise to investigate or ban every reported account. Published or already-earned benefits are not displaced by this disclaimer.

15. Deletion and account termination

You can request account deletion through the in-app flow or the web deletion page. Email support if you cannot use those paths. We may need to verify account control. Uninstalling, signing out, or turning off notifications does not delete an account.

Once the final deletion action is successfully accepted, deletion is permanent and there is no user-facing grace period or undo. Technical status checks or retries do not restore the account. Deletion, a ban, and a temporary access restriction are different events. Their data and token consequences are described in the Account Deletion Policy.

A ban does not erase all information or create a right to a replacement account. Lawful, necessary legal, payment, or enforcement records may remain, but retention is not unlimited merely because an account is banned.

16. Third-party services

Providers support authentication, storage, payments, maps, communications, verification, moderation, and other service functions. Their applicable terms may also govern your direct relationship with them. We remain responsible for our own obligations; using a provider does not remove rights you have against Kiwi Kiwi.

Apple and Google are not parties to these Terms except to the extent a separate applicable app-store agreement provides otherwise. Provider or device failures may affect availability, but do not eliminate applicable consumer remedies.

17. Kiwi Kiwi intellectual property

Kiwi Kiwi’s software, branding, design, and other protected materials belong to Kiwi Kiwi or its licensors. These Terms do not transfer those rights. You may use the service for its intended personal purposes, but may not copy, exploit, reverse engineer, or bypass protected systems except where applicable law expressly permits it.

18. Copyright notices and counter-notices

Copyright concerns may be sent to Kiwi Kiwi LLC — DMCA Department at support@kiwikiwi.dating. An in-app copyright report is also available through Contact support, but you do not need a Kiwi Kiwi account to send a notice. Use the public contact route if app access is unavailable.

A formal notice should include your physical or electronic signature; identification of the copyrighted work, or a representative list when appropriate; identification of the allegedly infringing material and enough information to locate it; contact information such as your address, telephone number, and email address; a good-faith statement that the use is not authorized by the copyright owner, its agent, or law; and a statement that the notice is accurate and, under penalty of perjury, that you are authorized to act for the owner of the allegedly infringed exclusive right. Consider whether the use is authorized by law, including fair use, before submitting a claim.

We respond expeditiously to qualifying notices by removing or disabling access to the identified material as required for the applicable procedure. We take reasonable steps to notify the member whose material was affected. In appropriate circumstances, we terminate accounts of repeat infringers. We accommodate and do not interfere with qualifying standard technical measures as required by applicable copyright law.

If you believe material was removed or disabled by mistake or misidentification, send a counter-notice to the same contact. Include your physical or electronic signature; identification of the removed material and its former location; a statement under penalty of perjury that you have a good-faith belief removal or disabling resulted from mistake or misidentification; and your name, address, and telephone number. Also state that you consent to the jurisdiction of the federal district court for the judicial district where your address is located, or, if your address is outside the United States, any judicial district in which Kiwi Kiwi may be found, and that you will accept service of process from the original complainant or that person’s agent.

We promptly forward a qualifying counter-notice to the original complainant, including its required identifying information, and explain the applicable restoration process. Where that DMCA procedure applies, we restore the material and cease disabling access no sooner than 10 and no later than 14 business days after receipt of the counter-notice, unless we first receive notice that the complainant filed an action seeking a court order restraining the alleged infringement. A counter-notice does not require restoration of material that is independently prohibited by law or our rules, or restoration of an otherwise restricted account. We handle the copyright procedure and any independent restriction separately.

Knowingly making a material misrepresentation in a notice or counter-notice can result in liability under applicable law. Copyright notices are separate from requests to remove nonconsensual intimate imagery; use the removal process in the Community Guidelines for those requests.

19. Availability and disclaimers

To the extent permitted by law, the service is provided “as is” and “as available.” We do not guarantee uninterrupted or error-free operation, particular numbers of available members, matches, dates, relationships, member conduct, or safety. Exercise caution online and offline.

These statements do not exclude warranties or duties that cannot lawfully be excluded and do not excuse fraud, intentional wrongdoing, or a failure to provide a remedy required by law.

20. Limitation of liability

To the fullest extent permitted by applicable law, Kiwi Kiwi LLC and its officers, employees, contractors, and agents are not liable to you for indirect, incidental, consequential, special, exemplary, or punitive damages, including consequential loss of profits, data, or goodwill, arising from or relating to the service.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE MONETARY LIABILITY OF KIWI KIWI LLC AND THOSE PERSONS TO YOU FOR CLAIMS ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED US $100. This is a combined limit for the claims to which it lawfully applies, not a separate $100 allowance for each claim or incident. It applies regardless of the legal theory, including contract or ordinary negligence, only to the extent that theory of liability may lawfully be limited.

These limitations do not exclude or limit liabilities, damages, or remedies that cannot lawfully be excluded or limited, including any applicable nonwaivable consumer, privacy, or dating-service rights. They do not excuse fraud or other misconduct for which applicable law prohibits a limitation, bind a person who has not agreed to these Terms, or restrict government enforcement. They do not override an obligation to correct an undelivered purchase or provide a refund, restitution, or other remedy required by law or applicable app-store rules.

The cap does not establish liability or entitle anyone to a payment. A person must still have a valid claim, and the limitation applies only if enforceable for that claim.

21. Responsibility for third-party claims

To the extent permitted by law, you are responsible for third-party claims and reasonable resulting costs caused by your unlawful content, infringement of others’ rights, or material misuse of Kiwi Kiwi. You are not required by this provision to indemnify Kiwi Kiwi for its own negligence, wrongdoing, or obligations that cannot lawfully be shifted to you. Any obligation applies only to the extent of your responsibility for the claim.

22. Disputes

You may contact support to try to resolve a dispute informally. Doing so is voluntary and is not a prerequisite to a legal claim or a required waiting period. If a dispute is not resolved, either party may seek available remedies in a court with jurisdiction, subject to applicable law.

These Terms do not require mandatory arbitration or impose a class-action or jury-trial waiver.

23. Governing law and venue

Arizona law governs these Terms, subject to applicable federal law and any consumer protections or other rights that cannot lawfully be displaced. Proceedings may be brought in a court with proper jurisdiction and venue. These Terms do not require an exclusive county or deprive you of a mandatory local forum.

24. Updates

We may update the service and these Terms. We will provide notice and request acceptance when required. Where acceptance of an updated Terms version is required, the app will identify that requirement. A notice-only change to the Privacy Policy is not automatically a new contract, and updating these Terms does not silently broaden a separate sensitive-data or biometric consent.

Changes apply prospectively except where law requires otherwise. They do not retrospectively remove a mandatory right or an already-earned contractual benefit. You may decline updated Terms and stop ordinary service use; account-deletion and legally required access paths remain available.

25. General provisions

These Terms and the applicable conduct and purchase terms describe our agreement about service use. If a provision is unenforceable, the remainder continues only to the extent lawful. Not enforcing a provision on one occasion does not waive it permanently.

You may not transfer your account or this agreement without permission. Kiwi Kiwi may transfer its rights and obligations as part of a lawful business transaction, subject to applicable privacy and consumer protections. A transaction does not authorize otherwise prohibited use of sensitive or biometric information.

26. Consumer rights

Nothing in this package waives applicable cancellation, rescission, refund, privacy, safety, or other consumer rights. Applicable state-specific dating-service notices and rights, including those described in the Token Purchase Terms, take precedence over inconsistent general language. In particular, a limitation in these Terms does not waive a right against Kiwi Kiwi that applicable dating-service law makes nonwaivable. A store’s refund channel does not replace a remedy that the law requires Kiwi Kiwi itself to provide.