Kiwi Kiwi Terms of Service

Effective Date: June 15, 2026

1. Introduction

Welcome to Kiwi Kiwi. These Terms of Service explain the rules for using the Kiwi Kiwi mobile app, website, services, and any related features that link to these Terms.

By creating an account, accessing Kiwi Kiwi, or using our services, you agree to these Terms and to the policies that are incorporated into them, including our Privacy Policy, Community Guidelines, Safety Center, Token Purchase Terms, Location Privacy Notice, Block Contacts Privacy Notice, Notifications Notice, Verification and Face Processing Notice, and Account Deletion Policy.

Kiwi Kiwi is a dating app. Dating involves real people and real-world choices. We provide tools to help you browse profiles, express interest, match, chat, report concerns, and manage privacy settings, but we do not guarantee compatibility, safety, availability, identity, intentions, background, or outcome with any member.

2. Who we are

Kiwi Kiwi is operated by Kiwi Kiwi LLC. We provide the Kiwi Kiwi mobile app, website, account systems, support channels, and related services that link to these Terms.

You can contact us through the support, privacy, legal, or notice channels made available in the app or on the Kiwi Kiwi website.

3. Eligibility

You may use Kiwi Kiwi only if all of the following are true:

You are at least 18 years old.
You can form a binding contract with us.
You are using Kiwi Kiwi for your own personal dating purposes, not on behalf of another person or business.
You are not barred from using Kiwi Kiwi under applicable law.
You have not previously been removed, banned, or suspended from Kiwi Kiwi unless we have expressly allowed you to return.
You provide accurate account and profile information, including your birthdate.

You may not use Kiwi Kiwi if applicable law prohibits you from using dating services or if your use of Kiwi Kiwi would create a safety, legal, or service-integrity risk under these Terms.

Kiwi Kiwi is not for minors. If we learn that an account belongs to a person under 18, we may remove the account and take steps to prevent further use. If you believe a minor is using Kiwi Kiwi, contact us through the support options in the app or on the Kiwi Kiwi website.

4. Account creation and account security

Kiwi Kiwi uses provider-based authentication, such as Google or Apple sign-in, through our authentication provider. We may also require phone verification as an account-integrity step after sign-in. Phone verification is not phone login and does not replace your Google/Apple account credentials.

You are responsible for keeping your account secure. Do not share your login credentials, device access, or session with another person. You are responsible for activity on your account unless the activity results from our failure to use reasonable security measures.

You may not create multiple accounts to evade limits, blocks, reports, suspensions, bans, purchase rules, or safety systems. You may not buy, sell, rent, transfer, or share your Kiwi Kiwi account.

5. What Kiwi Kiwi does

Kiwi Kiwi is built around search, browsing, and intentional matching.

Members can browse profiles, save profiles, send tokens to express interest, accept or reject received tokens, match when interest is mutual, and chat with matches. Kiwi Kiwi is not a swipe-deck service, a compatibility-score service, a background-check provider, a real-time location-sharing tool, an emergency service, or a service that guarantees dates, relationships, compatibility, safety, or user identity.

A token is a limited in-app digital item used to express interest. Token purchases and token rules are described in the Token Purchase Terms.

6. No background checks or identity guarantees

Kiwi Kiwi does not conduct criminal background checks on members. We may use verification, phone checks, moderation tools, reports, automated signals, or third-party providers to support safety and account integrity, but those tools are limited.

Phone verification does not prove a person’s identity, age, background, relationship status, intentions, or safety. Photo Verification does not prove a person’s legal identity, government identity, age, criminal history, relationship status, or trustworthiness. A profile badge means only what the applicable Verification and Face Processing Notice says it means.

You are responsible for deciding whether and how to interact with other members, online or offline. Read our Safety Center and use common-sense precautions, especially before sharing personal information, sending money, moving conversations off Kiwi Kiwi, or meeting in person.

7. Your responsibilities

You agree that you will:

Use Kiwi Kiwi only for lawful, personal dating purposes.
Follow the Community Guidelines.
Treat other members and Kiwi Kiwi staff with respect.
Keep your account information and profile information accurate.
Respect other people’s boundaries, privacy, consent, and safety.
Use reporting, blocking, and privacy tools honestly.
Keep your app updated when needed for security, safety, or compatibility.

8. Prohibited conduct

You may not use Kiwi Kiwi to:

Harass, threaten, abuse, stalk, intimidate, shame, exploit, or coerce anyone.
Engage in hate, discrimination, or dehumanizing conduct based on protected or personal characteristics.
Send sexual content without consent or pressure anyone into sexual, romantic, financial, or off-platform activity.
Post, request, trade, or distribute child sexual abuse material, sexual content involving minors, or content that sexualizes minors.
Impersonate anyone, create fake accounts, misrepresent identity or affiliation, or use another person’s photos without permission.
Scam, defraud, blackmail, extort, solicit money, solicit gifts, request financial information, promote investments, or run romance-fraud schemes.
Advertise, promote, sell, recruit, solicit, or operate a commercial service without our written permission.
Promote or sell illegal goods, controlled substances, weapons, counterfeit items, or regulated services.
Scrape, harvest, index, copy, monitor, reverse engineer, or access Kiwi Kiwi through unauthorized tools, bots, scripts, crawlers, emulators, or access methods.
Use Kiwi Kiwi profiles, photos, messages, or data to train, test, develop, or improve artificial intelligence models or datasets without our written permission.
Interfere with the service, security controls, rate limits, moderation systems, media protections, purchase systems, or account-integrity systems.
Abuse tokens, purchases, refunds, chargebacks, account caps, or promotional/admin credits.
Submit false, malicious, or abusive reports.
Evade blocks, suspensions, bans, device restrictions, or account limits.

This list is not exhaustive. We may act on behavior that we reasonably believe harms Kiwi Kiwi, members, staff, the service, or the public, even if the behavior is not listed here.

9. Content rules

You are responsible for the content you submit, upload, send, display, or otherwise make available through Kiwi Kiwi, including profile text, profile photos, messages, media, reports, private notes, support communications, and other content submitted through features available in the app.

You may not submit content that:

Violates the Community Guidelines.
You do not have the right to use.
Contains another person’s private information without permission.
Shows or promotes minors in sexual, exploitative, or unsafe contexts.
Contains non-consensual intimate imagery.
Contains hate, threats, graphic violence, or instructions for harm.
Is fraudulent, misleading, spam, malware, or phishing.
Violates intellectual-property, privacy, publicity, or other rights.

Public profile content must be suitable for a public dating profile. Private match conversations can be more personal, but consent, legality, and the Community Guidelines still apply.

10. License to your content

You keep the rights you have in your content. By submitting content to Kiwi Kiwi, you give us a license to host, store, reproduce, display, transmit, modify for technical formatting, moderate, review, remove, and otherwise use that content as needed to operate, provide, protect, improve, and enforce Kiwi Kiwi.

This license includes the right to show profile content to other members according to your settings and our service rules, to deliver messages to matches, to process reports and moderation evidence, to protect the service, to comply with law, and to maintain safety and security.

We will seek additional permission where required before using member profile content in external advertising or public promotional materials beyond ordinary operation, support, safety, and service-related display of Kiwi Kiwi.

Do not submit content that you do not want processed under these Terms and our Privacy Policy.

11. Moderation, reports, blocks, and enforcement

We may review, remove, restrict, label, or decline to display content. We may investigate reports and suspected violations. We may use human review, automated tools, third-party service providers, and member reports to support moderation and safety.

We may suspend, restrict, or terminate accounts; remove content; prevent profile visibility; limit messaging or token use; revoke digital items as allowed by the Token Purchase Terms; preserve evidence; or take other action when we believe it is appropriate for safety, service integrity, legal compliance, or enforcement.

Different controls have different effects. Passing or rejecting a received token closes that inbound token path. Revoking a sent token withdraws that token when the app allows it. Unmatching may close an active match or chat path, while Kiwi Kiwi may retain records needed for safety, support, legal, fraud-prevention, or moderation purposes.

Blocking helps prevent further contact through Kiwi Kiwi and removes normal visibility paths, subject to technical, safety, and account-integrity limits. Reporting a member generally also blocks that member from you. A known-user block or report may be durable and may not have a normal self-service unblock option.

Block Contacts is different from reporting or blocking a known Kiwi Kiwi user. It is a privacy setting for avoiding selected personal contacts in Search and does not confirm whether a person has a Kiwi Kiwi account.

We may consider off-platform behavior when it affects member safety, fraud, exploitation, threats, harassment, or the integrity of Kiwi Kiwi.

If you believe an enforcement action was made in error, you may contact support. We may offer appeal or review options when required by law or when we determine review is appropriate.

12. Privacy

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. By using Kiwi Kiwi, you acknowledge that we process personal information as described in our Privacy Policy and related notices.

Some Kiwi Kiwi features involve sensitive information, including dating profile details, approximate location, phone verification, selected contact data, messages, reports, and Photo Verification / face-processing data. Read the Privacy Policy and feature notices carefully before using those features.

13. Location

Kiwi Kiwi may process location information to derive approximate location for discovery, search, distance labels, eligibility, and privacy controls. We do not publish exact coordinates to other members. Our Location Privacy Notice explains location handling, user controls, retention, and limits in more detail.

Kiwi Kiwi is not a precise location service, real-time location-sharing service, emergency locator, or safety monitor. Distance labels and location-based features may be approximate, delayed, unavailable, or incorrect.

14. Paid tokens and digital items

Kiwi Kiwi may offer consumable token purchases through Apple App Store or Google Play. Tokens are not money, stored value, cryptocurrency, or property. They have no cash value, cannot be transferred or sold, and are subject to the Token Purchase Terms.

We do not offer subscription tiers, boosts, spotlights, super likes, roses, web checkout, Stripe checkout, or recurring paid visibility products.

App store rules, refund processes, taxes, and payment methods may be governed by Apple or Google in addition to these Terms. See the Token Purchase Terms for details.

15. Account deletion and termination

You may request deletion of your Kiwi Kiwi account through the in-app deletion flow, or by contacting support if that flow is unavailable. Uninstalling the app, signing out, or disabling notifications does not delete your account.

We may suspend, restrict, or terminate your account if we believe you violated these Terms, the Community Guidelines, law, or our safety/service-integrity rules. We may also remove inactive, fraudulent, compromised, or unsafe accounts.

Account deletion and termination effects are described in the Account Deletion Policy. Some information may be retained after deletion where necessary for legal compliance, purchase/accounting records, fraud prevention, safety, moderation, dispute resolution, enforcement, backup integrity, or legitimate business purposes.

16. Third-party services and app stores

Kiwi Kiwi may rely on third parties for authentication, cloud hosting, maps, payment processing, app stores, push notifications, media processing, safety tools, analytics services if implemented, support, and similar services. Third-party services may have their own terms and privacy policies.

Apple and Google are not responsible for Kiwi Kiwi except as required by their app store terms. Your app store account, device settings, and operating-system permissions may affect your ability to use some features.

17. Intellectual property

Kiwi Kiwi, including the app, website, software, design, text, graphics, logos, trademarks, service marks, code, systems, and other materials, is owned by us or our licensors and is protected by law. These Terms do not transfer ownership of Kiwi Kiwi intellectual property to you.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from Kiwi Kiwi except as allowed by law or expressly permitted by us.

18. Copyright complaints

If you believe content on Kiwi Kiwi infringes your copyright, contact us through the copyright or legal notice channel listed in the app or on the Kiwi Kiwi website. Please include enough information to identify the copyrighted work, the allegedly infringing content, your contact information, a statement of good-faith belief, a statement that your notice is accurate, and your physical or electronic signature.

19. Disclaimers

Kiwi Kiwi is provided on an “as is” and “as available” basis to the fullest extent allowed by law. We do not guarantee that the service will be uninterrupted, error-free, secure, available in all locations, or free of harmful components. We do not guarantee matches, messages, dates, relationships, compatibility, safety, identity, background, user conduct, or real-world outcomes.

You are solely responsible for your interactions with other members. Use caution and judgment, especially when sharing personal information, sending money, moving conversations off Kiwi Kiwi, or meeting in person.

Some jurisdictions do not allow certain disclaimers. In those jurisdictions, the disclaimers apply only to the fullest extent allowed by law.

20. Limitation of liability

To the fullest extent allowed by law, Kiwi Kiwi and its affiliates, officers, directors, employees, contractors, service providers, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, loss of goodwill, personal injury, emotional distress, or damages arising from member conduct or offline interactions.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, the limitations apply only to the fullest extent allowed by law.

21. Indemnity

To the fullest extent allowed by law, you agree to defend, indemnify, and hold Kiwi Kiwi harmless from claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising from your use of Kiwi Kiwi, your content, your interactions with other members, your purchases/refunds/chargebacks, or your violation of these Terms, the Community Guidelines, law, or another person’s rights.

22. Dispute resolution

Before either party starts a formal claim, we encourage you to contact us through the support or legal channels made available in the app or on the Kiwi Kiwi website so we can try to resolve the issue informally.

If a dispute cannot be resolved informally, either party may bring claims in a court with proper jurisdiction, subject to applicable law and any consumer rights that cannot be waived. Nothing in these Terms limits rights that cannot be limited under applicable law.

23. Governing law and venue

These Terms are governed by applicable U.S. law and the laws of the state where Kiwi Kiwi is organized, except to the extent the consumer-protection laws of your state require otherwise. Any court proceeding must be brought in a court with proper jurisdiction.

24. Changes to the service or these Terms

We may update Kiwi Kiwi and these Terms from time to time. If changes are material, we will provide notice as required by law, such as through the app, website, email, or another reasonable method. The updated Terms will apply after the effective date stated in the notice or updated Terms.

If you do not agree to updated Terms, you must stop using Kiwi Kiwi and may delete your account.

25. General terms

These Terms and incorporated policies are the entire agreement between you and Kiwi Kiwi about the service. If part of these Terms is invalid or unenforceable, the rest remains in effect. Our failure to enforce a provision does not waive our right to enforce it later. You may not transfer your rights or obligations under these Terms without our written permission. We may assign these Terms as part of a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

26. Contact

Questions about these Terms may be sent through the support or legal contact methods made available in the app or on the Kiwi Kiwi website.