Kiwi Kiwi Privacy Policy

Last updated: October 2, 2026

Kiwi Kiwi LLC, an Arizona limited liability company (“Kiwi Kiwi,” “we,” “us,” or “our”), operates the Kiwi Kiwi dating app, website, account systems, and related support services. This Policy explains the information we process, why we process it, our disclosures, and your choices. Contact support@kiwikiwi.dating for privacy questions or requests.

This Policy is a notice, not a substitute for a separate consent where consent is required. Services you use directly from Apple, Google, your device provider, or an external website may have their own privacy policies. That does not remove our responsibilities for processing on our behalf.

1. Account, identity, and profile information

We process supported sign-in provider identifiers and information, your account status, name, date of birth and derived age, onboarding state, settings, and limited authentication/security records. Normal sign-in is provider-based. Phone verification is a separate account-integrity step and is not phone login.

Profile information includes the details you submit, such as gender, pronouns, sexuality, relationship preferences, dating intentions, occupation, education, culture and beliefs, family and lifestyle information, photos, and profile text. Some fields are required to operate the dating service; other fields are optional. Profile content can be visible to other members according to the service’s visibility rules and your settings.

Some information, including gender-related information, sexual orientation, ethnicity, religious beliefs, or data that reveals health information, can be legally sensitive. We distinguish information necessary for the requested dating service from optional profile detail. The consent and choice rules in section 6 apply. Where Washington’s My Health My Data Act applies, our Consumer Health Data Privacy Policy provides the additional health-data disclosures and rights; it is not a separate general Terms-acceptance requirement.

2. Content and ordinary account activity

We process profile photos and associated media information, messages and chat media, saved profiles, tokens and matches, purchases/refunds, interaction outcomes, reports and their supporting context, support communications, private notes, and private taglines when you use the corresponding features.

When you send a message through Contact Us, we collect your message, selected category and any subcategory, submission time, and available platform, app version and build information. We associate the submission with the account that sent it and, for an appeal, the relevant Freeze or Ban action.

Purchases & tokens lets you send a message about a token problem or another question about purchases or tokens. We use your message and the Contact Us information described above to review and address the reported issue as appropriate. Refund, billing, or charge question provides information about contacting the App Store or Google Play where the purchase was made; it does not submit a Contact Us message.

Private notes are visible in the product only to the member who wrote them, not to the person described. Privacy rights involving a note, message, or report are assessed under applicable law and other people’s rights; authorship does not by itself settle every access or deletion question.

We use ordinary account and transaction records to provide the service and to understand business performance, such as token purchasing, matching activity, account growth, and retention. This reporting does not require a separate record of every screen view or button tap. The initial version does not add product-interaction tracking solely to record profile views, screen openings, filter changes, or other taps that do not create a business record. Necessary technical requests and operational logs still occur.

3. Location, phone verification, and Block Contacts

Location

Location supports home-area selection, geographic discovery, visibility preferences, approximate distance labels, and related integrity checks. Your device or a map selection may provide precise coordinates transiently so we can derive an approximate area. Kiwi Kiwi stores a snapped geographic area for its profile-location functions rather than the raw coordinates. Other members receive approximate location or distance information, not your exact coordinates.

Not storing raw coordinates does not mean no location processing occurs. Device permission and the information shown when you use the feature explain the relevant collection. Home-area updates can be subject to a cooldown. See the Location Privacy Notice.

Phone verification

We use the phone number and code you provide to carry out a verification attempt through a verification provider. We retain limited information for account integrity, such as protected matching information, a masked display value, country, verification status/method, and safe timing or cooldown records. Raw phone numbers and codes are not ordinary durable profile or log data. The provider’s necessary processing is separate from what Kiwi Kiwi stores.

Block Contacts

The device-contact picker loads locally. We do not upload your entire address book. Only the supported details of a contact you choose to block are sent for that feature. We process selected email/US-phone values transiently to produce protected matching records, with masked values and a private label for your block list. We do not return matched account identities or tell you whether that contact has an account. See the Block Contacts Privacy Notice.

4. Photo Verification and face information

Photo Verification is optional. With the specific permission presented in that feature, Kiwi Kiwi and Amazon Web Services, through Amazon Rekognition, process a liveness capture and facial information from your current and future profile photos to check whether they depict you and maintain the Photo Verified badge.

A successful check produces a private reusable facial representation, stored with the provider and referenced by Kiwi Kiwi. This is biometric information, not merely a statement that you passed a check. Kiwi Kiwi does not keep the raw liveness video or a liveness audit-image archive in its own application storage. The detailed notice distinguishes temporary provider processing from the stored representation; expiry of access to a provider session is not a promise that all provider copies are destroyed at that moment.

We do not run broad profile-face indexing for duplicate-account, impersonation, ban-evasion, or photo-reuse detection in this version. Photo Verification permission does not authorize those additional purposes. Ordinary image-content moderation is a separate processing activity; disabling broad face indexing does not disable moderation.

You can turn Photo Verification off on the Profile Verification screen. That ends future verification comparisons, removes the badge, and initiates prompt deletion/deindexing of reusable verification face data. Account deletion also performs this cleanup. Only minimal non-biometric consent/compliance records and temporary cleanup state remain where needed and lawful. See the Verification and Face Processing Notice for scope, retention, limitations, and choices.

5. Purchases, providers, devices, and technical records

For token purchases, we process store/platform identifiers, product and quantity, purchase intent, validation and delivery records, token/account activity, and refund/reversal information. Apple or Google processes your payment method; Kiwi Kiwi does not receive your full card number from them.

On iOS, you can separately permit limited information to be provided to Apple for its refund reviews. The default-off setting is in Payments & Purchase History. It covers relevant delivery, token-consumption, and refund-recommendation information, not your dating content, location, or face data. Current permission is checked at each send/retry. Turning it off stops future optional sends, but does not recall previous disclosures. Normal store transactions and refund processing continue independently. See the Token Purchase Terms.

Technical information can include platform, app version/build, limited device information, protected installation correlation, push registration, active/inactive status, request IP information, event times, error/status information, and limited security, diagnostic, or performance records. We use these for operation, compatibility, delivery, abuse prevention, and troubleshooting. We do not intentionally place passwords, access credentials, precise coordinates, raw phone/SMS values, message bodies, private note text, or unnecessary report/content details into operational logs.

6. Sensitive-profile permissions and choices

Required dating information

We explain the use of sensitive information genuinely needed to establish your profile and determine mutual discovery eligibility, such as the required gender/profile category and dating preferences. Where consent is required, we obtain it before that processing. Without information genuinely necessary for these functions, we cannot activate those dating functions. Privacy requests, support, sign-out, and account deletion remain available as applicable.

Optional sensitive details

Religion, ethnicity, an optional sexual-orientation label, and other covered optional details are not a condition of access to the core service. The first time you try to save covered optional information without an active permission, we explain the categories and the profile/discovery purpose and ask for one permission covering that disclosed scope. This applies both during onboarding and later profile editing.

If you decline, the covered optional values are not saved. If you agree, ordinary additions, changes, removals, and later re-entry of fields within the same consent scope do not require a new consent each time. Removing a field removes that value from ordinary profile use; it is not, by itself, withdrawal of the whole optional-information permission.

You may withdraw the optional permission in Settings → Legal → Privacy choices. Withdrawal removes the covered optional values from the active profile and stops their ordinary use. You can continue using the core service. Adding covered optional values after explicit withdrawal requires a fresh permission, even if the notice version has not changed.

Consent for a specified profile/discovery use is not unlimited permission for unrelated analytics, advertising, model training, or other new uses. Material changes requiring new consent are presented before the changed processing begins. Any narrowly permitted legal preservation is separate from ordinary use and subject to applicable law.

7. Purposes and internal AI-assisted analysis

We process information to provide profiles, discovery, tokens, matches, messages, preferences, support, and account management; validate and reconcile purchases; operate security and safety tools; maintain reliability; comply with law; and understand and improve Kiwi Kiwi’s business and service.

We may use AI, machine learning, automated tools, and appropriate providers acting for Kiwi Kiwi to help analyze permitted business and operational data, understand purchasing and growth, forecast demand, diagnose problems, develop features, and support moderation or fraud prevention. These tools can assist people or perform automated processing within their authorized scope. We do not promise a human will review every ordinary report or automated result.

This is use for Kiwi Kiwi’s purposes, not a license for a vendor to sell or exploit member data for its independent commercial purposes. We limit access to information relevant to the task and use aggregated or de-identified information where it can meet the purpose. Pseudonymous identifiers are not automatically anonymous data. Read-only access still involves processing and, when an external provider receives information, a disclosure to that provider.

AI-assisted analysis does not automatically authorize training a general-purpose model on member content. Provider agreements, settings, data scope, and any required consent must support the particular use. Specific limits on biometric and sensitive-profile processing are not overridden by this section’s general business purposes.

8. Who receives information

Other members. Profile information, photos, approximate distance, a Photo Verified badge, and interaction or message information are shown only through the applicable product surfaces and visibility rules. Other members do not receive raw contact-verification data, private Block Contacts matches, private notes written by someone else, detailed verification results, or internal report evidence through ordinary product features. Recipients may nevertheless copy information you choose to show or send; we cannot guarantee against all recipient misuse.

Service providers. Providers support hosting, storage, authentication, verification, maps, payments, communication, security, moderation, support, and approved analytics/AI work. We use agreements and controls appropriate to the processing and applicable law. A provider’s receipt of information is not automatically a sale, but its permitted use must actually be limited as required; calling it a service provider does not itself create that restriction.

Apple and Google. Stores receive and provide information needed for their transactions and related services. Optional Apple refund information is separately permission-controlled as described above.

Legal and safety recipients. We may disclose information to comply with valid legal process, make required reports, address credible safety threats, protect rights, or investigate unlawful activity where permitted. Sensitive or biometric information remains subject to its particular legal restrictions. We do not promise secrecy against legally required disclosure.

Business transactions. A lawful merger, acquisition, reorganization, or transfer of business assets may involve information, subject to appropriate safeguards and applicable law. It does not permit unrelated use of sensitive data or defeat an existing deletion or consent obligation.

9. No sale or independent data monetization

Kiwi Kiwi does not sell member personal information or license it for third parties’ independent advertising, data brokerage, or unrelated commercial exploitation. We do not share personal information for cross-context behavioral advertising. Processing by appropriate providers for Kiwi Kiwi’s own purposes, ordinary store transactions, and legally required disclosures are different from selling a member database.

We will not treat a general service-improvement statement as permission to silently introduce materially different tracking, sharing, or sensitive-data use. New collection or uses will receive the disclosures and choices required before they occur.

10. Retention and deletion

We retain information only for the period reasonably needed for a disclosed, lawful purpose, subject to any applicable maximum period or required preservation. Criteria include account operation, pending transactions and refunds, security or enforcement needs supported by the record, legal claims, compliance, and deletion completion.

Profile and service information supports the active account. Purchase/accounting and consent records can require longer restricted retention. Reports or snapshots may need separate lawful retention, but a general label such as “safety” does not authorize keeping everything indefinitely. A limited non-biometric record needed to enforce an effective permanent ban may be retained for that purpose, subject to law and necessity.

On account deletion, we delete ordinary Contact Us submissions, including Something with the app, Feedback & ideas, Something else, and Purchases & tokens messages. Purchases & tokens messages are ordinary operational Support and are not retained as financial records or linked to a purchase record.

We retain minimized Freeze and Ban appeals for their applicable enforcement purposes. We keep the original message, submission time, category and historical author link to the limited record of the deleted account, together with the relevant Freeze or Ban action. Unrelated references are not retained, and platform, app version and build information are removed. The author link is not reassigned to a later account. These records remain personal information, and the message itself may identify you.

Payment verification, delivery, token accounting and refund records remain subject to the existing purchase/accounting retention rules, separately from ordinary Support messages.

Deletion does not resolve an outstanding Freeze, including one with no appeal. We retain its minimized enforcement decision and any appeal under restricted access, linked to the original deleted-account record, for the applicable investigation, correction and lawful retention purposes. A later Ban determination or release can be recorded without restoring the deleted account, profile, media, relationships or token inventory. Releasing a retained Ban removes only that decision’s future-account restriction; other eligibility rules still apply. Original authorship is never reassigned to a later account.

There is no fixed automatic expiry for these retained enforcement appeals. They remain subject to the purpose-based retention limits and applicable rights described in the Privacy Policy. If a linked enforcement action is deleted under its existing authorized retention rules, its linked Support record is also deleted. This does not create or change a deletion schedule for enforcement decisions.

Reusable face data follows the narrower schedule in the Face Processing Notice: prompt deletion when its purpose ends, on withdrawal, on replacement of an obsolete reference, or on account deletion, and no later than 24 months after your last interaction with Kiwi Kiwi unless a specific lawful preservation obligation requires otherwise. An earlier applicable destruction requirement prevails. It is not kept for broad dedupe or general business analytics. Minimal consent evidence is distinct from reusable biometric data.

We remove data through our systems and applicable provider cleanup. Backups and technical queues do not authorize renewed ordinary use after deletion or withdrawal and remain subject to applicable deadlines. Fully de-identified information is used without attempting reidentification, with safeguards appropriate to that status.

11. Account deletion and privacy rights

Use the app’s deletion flow or the web deletion page, or contact support when those paths cannot be used. Final accepted deletion is permanent; signing out or uninstalling is not deletion. See the Account Deletion Policy.

Depending on applicable law, you may request confirmation/access, correction, deletion, portability, restriction of certain processing, withdrawal of consent, or an appeal of a privacy decision. Send requests to support@kiwikiwi.dating. We may reasonably verify your identity and authority without asking for unnecessary sensitive information. You do not need to create a new account to make a privacy request.

There is no self-service Download My Data feature in this version, but that does not remove applicable access or portability rights. We handle required requests and appeals under applicable deadlines and exemptions. See Privacy Rights and Data Requests. General moderation discretion does not override privacy rights.

12. Notifications, security, and minors

Six in-app preferences control visible push categories, separately from device permission. Turning them off does not stop the underlying account activity or required information inside the app. See the Notifications Notice.

We use safeguards designed to protect information and limit inappropriate access. No system can guarantee perfect security. Protect your account and device, and contact support about suspected compromise.

Kiwi Kiwi is for adults 18 and older. We do not knowingly permit minors to hold dating accounts. Report suspected underage use or child exploitation through the in-app report tools or support. Required child-safety reporting and preservation obligations are handled separately from ordinary discretionary reports.

13. Policy changes

We may revise this Policy and provide notice as required. A notice revision does not retroactively expand consent or replace a new affirmative permission where one is required. The published notice and the exact consent scope presented to you serve different functions.

14. Contact

For privacy questions, requests, or appeals, contact Kiwi Kiwi LLC at support@kiwikiwi.dating. You may also use Contact Us in the app; email remains available when app access is unavailable. General business inquiries may be sent to contact@kiwikiwi.dating.