Kiwi Kiwi Privacy Rights and Data Requests

Last updated: September 26, 2026

1. How to make a request

Email support@kiwikiwi.dating to contact Kiwi Kiwi LLC about your personal information. You may also use Contact support in the app; email remains available when app access is unavailable. Describe the right you want to exercise and provide enough information for us to locate the relevant account or records. You do not have to cite a statute or use a special subject line.

You do not need to create a new Kiwi Kiwi account to make a request. We may ask you to use an existing account or provide reasonable verification to protect against unauthorized access or deletion. Do not send passwords, SMS codes, payment credentials, or unnecessary sensitive documents.

2. Available rights

Depending on where you live, the information involved, and applicable law, you may have rights to confirm processing, access information, obtain a portable copy, correct inaccuracies, delete information, withdraw consent, limit specified uses, or appeal a privacy-request decision. Applicable rights are not lost merely because you were banned, stopped using the app, or did not purchase tokens.

We respond and carry out legally required requests within the applicable time limits. Where law allows an extension, we provide the required notice and explanation. Rights are normally exercised without a fee; any lawful fee or refusal for an abusive or excessive request must meet the applicable legal conditions. We do not require payment or a new account as a condition of ordinary privacy-rights access.

3. Access and portability

There is no self-service Download My Data product in this version. That does not postpone access or portability rights that apply. We can provide an appropriate response through the request process.

A response can include eligible account and profile data, photos, settings, account activity, purchases, token/match records, messages, private notes you wrote, Block Contacts information, and verification-status information, subject to applicable law and other people’s rights.

We do not give unrestricted access to credentials, secret provider data, another person’s private notes, report identities, privileged material, or information whose disclosure would unlawfully compromise others. However, an internal label such as “safety,” “fraud,” or “private note” does not automatically exempt all information. We assess relevant data and any lawful limitation, and provide explanations or redactions when required. We do not need to recreate information that has lawfully ceased to exist, except as law otherwise requires.

4. Corrections

Many profile fields can be corrected in the app. Some, including date of birth, are locked in the ordinary interface for eligibility and integrity reasons. A locked field does not remove a correction right that applies by law. Contact support about a genuine inaccuracy; reasonable verification and eligibility review may be required.

5. Account and other deletion requests

Use the app’s Delete account flow or the web deletion page. Contact support if neither is accessible. Final accepted account deletion is permanent, not a suspension or a cancellation period. See the Account Deletion Policy.

An account-deletion request, a request to delete particular personal information, a withdrawal of permission, and a store refund are different actions. We do not require full account deletion to turn off an optional consent. We retain information only where a specific lawful exception or obligation permits or requires it, and only for the appropriate period.

6. Permission controls

Optional sensitive profile details: use Settings → Legal → Privacy choices to withdraw the optional sensitive-profile permission. This removes covered optional values from the active profile and stops their ordinary processing without ending the core dating service. Normal field edits or removing one value do not by themselves withdraw the entire permission. A later save after explicit withdrawal requires fresh consent.

Required dating information: use Contact support in the app or email support to request withdrawal of a consent necessary for the core dating functions. We stop processing that relies on the withdrawn consent as required. If the necessary information can no longer be used, we cannot maintain the dependent active dating/discovery functions, but applicable privacy, support, and deletion access remains. We do not condition those rights on continued consent to optional uses.

Photo Verification: use Turn off Photo Verification on the Profile Verification screen. The badge is removed, future comparisons stop, and reusable face data is promptly deleted/deindexed. Renewing later requires fresh consent and liveness. See the Face Processing Notice.

Apple refund information: on iOS, change the optional setting in Payments & Purchase History. Turning it off stops subsequent optional sends, including retries, but does not recall information already provided to Apple.

Notifications and location: use the corresponding app/device controls. Turning off notifications is not account deletion or withdrawal of unrelated profile permissions.

7. Sale, advertising, and profiling choices

Kiwi Kiwi does not sell member personal information or share it for cross-context behavioral advertising. We do not treat ordinary internal reports or appropriately restricted provider processing as permission for a new advertising use. Any applicable opt-out right, including a legally recognized preference signal for processing to which it applies, is respected under applicable law.

Rights concerning automated decisions depend on the applicable law and actual use. A general moderation disclaimer does not waive a legally required explanation, review, or opt-out right.

For covered Washington consumer health data, see the Consumer Health Data Privacy Policy, including its request and appeal periods. These rights use the same support and applicable feature controls rather than a separate Washington account.

8. Authorized representatives

Where law permits, an authorized representative may submit a request. We may seek proof of authority and reasonable confirmation of the account holder’s identity, proportionate to the request. We do not ask for more information than reasonably necessary to authenticate the request or authority.

9. Privacy-request appeals

If we deny a privacy request and an appeal right applies, you can appeal by replying to our response or emailing support@kiwikiwi.dating with enough information to identify the decision. We explain the available process in the response and meet applicable appeal deadlines. Where required, we also explain how to contact the appropriate regulator if the appeal is denied.

This is an appeal of a privacy-rights decision, not a promise that every content or account-enforcement decision receives a formal moderation appeal. Neither process permits demanding that another member remove their personal block.

10. Limits, retention, and protection from retaliation

We may limit a request only on grounds permitted by applicable law, such as inability to reasonably authenticate it, another person’s protected rights, a legal preservation obligation, or an applicable security or privileged-information exception. We do not rely on a general business-purpose label to avoid a mandatory right.

We retain minimal records necessary to document the request, verify compliance, or handle a lawful dispute. We do not resume withdrawn ordinary processing merely because such a record remains. You will not be unlawfully discriminated against for exercising privacy rights; a function may nevertheless be unavailable if it genuinely needs information we can no longer lawfully use.