Kiwi Kiwi Token Purchase Terms
Effective Date: June 15, 2026
These Token Purchase Terms apply when you buy, receive, use, send, return, or lose access to Kiwi Kiwi tokens or other digital items.
1. What tokens are
A token is a limited digital item you can use inside Kiwi Kiwi to express interest in another member. Sending a token does not guarantee that the other member will respond, accept, match, chat, meet, or continue interacting with you.
A token is consumed only when there is a mutual match, according to Kiwi Kiwi’s matching rules. If a sent token is rejected, revoked, returned, or otherwise not matched, the token may become available again according to the app’s rules.
2. Tokens are not money or property
Tokens are not money, stored value, gift cards, cryptocurrency, securities, deposits, or property. Tokens have no cash value. Tokens cannot be sold, transferred, traded, redeemed for cash, exchanged outside Kiwi Kiwi, or used outside Kiwi Kiwi.
Your purchase gives you a limited, personal, revocable license to use tokens inside Kiwi Kiwi subject to these Terms, the Terms of Service, the Community Guidelines, app store rules, and applicable law.
3. Purchases through Apple and Google
Token purchases offered through Kiwi Kiwi are consumable in-app purchases processed through Apple App Store or Google Play.
Apple or Google may handle your payment method, taxes, purchase confirmation, refunds, chargebacks, family-sharing rules, and app store account. Their terms and policies may also apply. Kiwi Kiwi receives app store purchase proof and purchase metadata needed to validate the purchase and deliver tokens.
Kiwi Kiwi does not offer web checkout, Stripe checkout, recurring subscriptions, premium tiers, free trials, boosts, roses, super likes, spotlights, or other paid visibility products.
4. Purchase checks and token limits
Kiwi Kiwi may check your current token inventory, sent tokens, active matches, purchase intent, product ID, platform, and account eligibility before allowing checkout or delivering tokens.
Token purchase rules include:
- Fixed token products.
- A normal unspent-token inventory cap.
- Active sent-token / active-match capacity limits.
- Fresh eligibility checks before checkout where practical.
- Durable app store purchase verification before token delivery.
Buying exactly one token should remain available when you have room under the cap. If a valid app store-confirmed purchase is completed after a race condition or stale app state, Kiwi Kiwi may deliver the paid tokens even if that temporarily places your inventory over the normal cap. Further purchases may be blocked until you are below the cap.
5. Delivery and proof verification
A Kiwi Kiwi purchase is not complete until Kiwi Kiwi verifies the Apple or Google proof, confirms the product, records the purchase or recognizes a previously validated purchase, and updates your token/account state.
If app store checkout succeeds but Kiwi Kiwi cannot verify or deliver immediately, the app may show a pending, retry, or support state. Do not delete purchase confirmation information until the app or support process is complete.
6. Refunds, chargebacks, and reversals
Refunds are generally handled by Apple or Google according to their policies. Kiwi Kiwi may not be able to issue a refund directly for app store purchases.
If a purchase is refunded, charged back, voided, reversed, or found to be fraudulent, Kiwi Kiwi may:
- Revoke unused purchased tokens.
- Revoke sent but not yet matched/spent tokens without the normal user-facing wait period.
- Record spent-token losses when already matched/spent tokens cannot be clawed back.
- Restrict additional purchases while your account is under review or over cap.
- Suspend or terminate accounts involved in fraud, abuse, or payment manipulation.
Kiwi Kiwi does not create negative token balances for ordinary valid paid delivery after a race condition or stale app state. We may restrict additional purchases while an account is over cap, under review, or otherwise ineligible.
7. Expiration and account status
Tokens do not expire on a fixed schedule unless Kiwi Kiwi states a specific expiration rule for a particular token product or credit. Kiwi Kiwi may remove, revoke, disable, or limit tokens when required or allowed by law, app store rules, refunds, chargebacks, fraud prevention, abuse, account deletion, account termination, account ineligibility, or violation of the Terms.
8. Account deletion and termination
If you delete your account or if Kiwi Kiwi terminates your account for violations, you may lose access to unused tokens and other digital items, except where a refund is required by law or app store policy.
Uninstalling the app does not delete your account and does not automatically cancel, refund, or restore purchases.
9. No resale or transfer
You may not sell, transfer, trade, rent, lend, gift, sublicense, or otherwise move tokens to another person or account unless Kiwi Kiwi expressly provides that feature.
10. Pricing, taxes, and product changes
Prices, token quantities, taxes, and availability may vary by platform, app store account, region, promotion, or time. We may add, remove, or change token products prospectively. Changes will not reduce tokens that were already delivered to your account except as allowed by these Terms, app store rules, or law.
11. Admin credits and non-purchase grants
Kiwi Kiwi may grant tokens for testing, support, account credits, promotions, or administrative reasons. Non-purchase grants are not store purchases, do not create app store purchase records, may have different rules, and may be revoked if issued by mistake, abused, or used in violation of the Terms.
12. Restore purchases
Kiwi Kiwi may provide restore or reconciliation options for validated purchases. Restore does not mean unlimited redelivery; Kiwi Kiwi will validate app store purchase proof and our transaction records before granting or restoring tokens.